My order was returned to sender

If your order has a tracking notification marked 'RTS' or 'Returned to Sender' this indicates a failed attempted delivery or the courier was unable to locate your address to make a successful delivery. Below you will find reasons for parcels that are returned to sender and how to remedy this. 


Incorrect Address

As our shipping system is automated, we print the exact shipping address you provide to us on checkout. If you have incorrectly entered your shipping address, spelt it incorrectly, or failed to include a flat/apt /unit/house number on checkout; then you will have the option to have the parcel re-shipped to a new/updated address at the cost of your original shipping fee. We will reship your order once your original parcel has arrived back to our warehouse. Alternatively, you can choose to have your total order value minus the shipping fee refunded back to your original payment method. We will process your refund once your parcel has arrived back to our warehouse. The above also applies to orders with free shipping, as the fee was still paid by Mix Wizard

Please reach out to our support team by filling out the contact form.

Contact Support


The courier could not locate your address

If your local courier driver was unable to locate your address and the failed attempted delivery is at the fault of the courier company; your order will be re-shipped to you immediately following a confirmation from the courier company that the parcel has been returned to our warehouse.

Please reach out to our support team by filling out the contact form.

Contact Support

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