I want to make a warranty claim

Warranty Information

All products on our store are protected at a minimum by DOA (defective on arrival) warranty against manufacturing defects or damage in transit.

Devices containing electronic circuitry such as scales & measuring components that contain electronic circuits are typically protected against manufacturing defects and faults for an extended period of time after the original purchase date (typically 90 days). Devices that are outside of the 90 day period from the date of purchase are not eligible for warranty.

To make a successful warranty claim please keep all product packaging and warranty cards that come with your product/s. We need the serial number to successfully make a claim on your behalf to the manufacturer of the product you have purchased.

How to claim your Warranty

Please do not ship the product back to us without confirmation first. As long as your warranty claim adheres to the requirements described above, follow these steps to begin the warranty process.

Step 1

Please contact our support team by clicking the button below and fill out the form to submit a warranty claim. Once you are on the contact page: Select Warranty Claim > Click Email Support > Fill out the form

Contact Support

Step 2

After reviewing your warranty claim submission, we will email you a return label to send the faulty product/s back to us for inspection. Please follow the instructions in that return email to return the faulty product.

Step 3

Once we receive the faulty product/s we will review and inspect the product/s you’ve returned. If the product or a part of the product is found to be defective, we will issue a replacement of the part that has failed, if a part is not able to be replaced you will be issued a new product (the same product that has been claimed)

If the product is not available for replacement we will issue a full refund of the original product/s purchase price as store credit to the product/s value at the time of your purchase. 

If the problem is found to be the result of user error or the result of damage through misuse/abuse, then you will be asked to cover the cost to ship the product/s back to you.

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