For Customers in Australia
Below is the estimated target delivery time frame per city, per carrier. For all outer city suburbs, there may be an extra day in transit for final delivery. For all regional/rural/remote addresses please allow an extra 1 - 3 business days on top of the target delivery for your nearest major city (*) below.
|Sydney*||1 - 3||14 - 21|
|Brisbane*||1 - 3||14 - 21|
|Melbourne*||1 - 3||14 - 21|
|Adelaide*||1 - 3||14 - 21|
|Canberra||1 - 3||14 - 21|
|Perth CBD*||1 - 3||14 - 21|
|Cairns||2 - 4||14 - 21|
|Alice Springs||2 - 4||14 - 24|
|Darwin*||2 - 4||14 - 24|
|Hobart*||2 - 4||14 - 24|
|Regional / Rural / Remote||3 - 6||14 - 24|
Regional / Rural / Remote - Extra Info*
For all regional/rural/remote addresses, your parcel will land in your nearest major city (*) first and then your parcel will be ground transported for final delivery. Please allow an extra 1 - 3 business days on top of the above target delivery for your nearest major city (*) for ground transport. Any parcels shipped via DHL Express that are regional/rural/remote will be delivered by a 3rd party as DHL do not cover these areas with their own courier drivers.
DHL Express - Extra Info*
This service is signature required, but If you provided a mobile number during checkout you will be sent an SMS message with a link to where you can update the delivery method for your parcel. You can opt-out of signature required, redirect the parcel to a pickup location, leave the parcel with a neighbour, or pause the delivery if you are away on holiday. Alternatively, you can visit DHL - On-Demand Delivery page, use your tracking number (Waybill Number) to locate your parcel and select your preferred delivery method.
NZ/AUS Post - Extra Info*
This service is No Signature required and is NOT an express courier service. Your parcel will transit through the NZ Post / Aus Post standard mail system and has minimal tracking points.
Please note: all targets listed on our website are in business days. Weekends & public holidays do not count as shipping days allocated to the target delivery period as the network is not operating. All delivery targets on our website are estimates only and we cannot be held responsible for unforeseen delays. Your target delivery period begins once you receive your shipping confirmation email and your order has been dispatched not from the time/date you place your order.
For Customers in New Zealand
Courier Post - 1-4 Business Days
Orders shipped through Courier Post have a target delivery of 1-4 Business Days to metro areas. Some outer city suburbs and regional/rural areas may require additional days for transport.